Damaged or Wrong Items
- Please prepare the following information before you make a request to our customer service.
- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
- Please contact our customer service within 7 days after receiving your package.
- All shipping fees for exchanges/refunds of damaged or wrong items will be borne by 82Kmall
Returned Items
- Unclaimed packages, returned to 82Kmall due to absence of addressee/wrong or insufficient address, will not be refunded.
- Please double check your zip codes and detail addresses before the checkout.
- For claims on returned parcel due to insufficient address, unclaimed by addressee and etc.,
can be checked only for delivery made within 2 months.